Effect of Internal Service Quality on Employee Job Satisfaction: Evidence from Abubakar Gimba Library, IBB University, Lapai – Nigeria
Abdulsalam Dauda, Mohammed Mallami Maishanu, Mohammed Abubakar Mawoli

In a bid to verify the conception that internal service quality steers employee job satisfaction, this study examines the effect of internal service quality on employees’ job satisfaction. The Abubakar Gimba Libraray of Ibrahim Badamasi Babangida University, Lapai was purposively selected for the study; the entire staff of the library were surveyed. SERVPERF scale was adopted to measure internal service quality of the University library, while Herzberg’s job satisfaction scale was employed to evaluate job satisfaction of the University library staff. Measures of averages were used to measure the research explanatory variables, while linear regression was employed to test the hypothesis. Data were analyzed electronically using SPSS. The study found that, though the internal-service-quality of the University library as well as job-satisfaction of its staff were high, the internalservice- quality of the University library has no significant impact on the job satisfaction of library staff.

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